Refund Policy

Short, because it should be.

What you're paying

$4.99 per month, plus any sales tax that applies where you live. It renews monthly until you cancel, and you can cancel yourself online at any time. Nothing is charged without you first being shown those terms and ticking a box to agree.

If you're one of the first 100 founding families, you're free for life — there's no card on file, nothing renews, and nothing here applies to you.

Subscriptions billed by us (on the web)

• Cancel any time, yourself, online. No email required, no phone call, no retention gauntlet. Cancelling stops all future renewals.
• Cancel and you keep the rest of the month you've already paid for. Nothing to refund in that case — you use what you bought.
• Want to stop immediately instead? Email us and we'll refund the unused portion of the current month, pro-rated to the day.
• No reason required. We won't ask why, and we won't make you talk to anyone to get it done.
• Refunds go back to your original payment method, normally within 5–10 business days once issued — the timing after that is up to your bank, not us.

Purchases through the App Store or Google Play

If you subscribed inside our iPhone or Android app, Apple or Google billed you, not us — and only they can issue that refund. That's a limitation of how app store purchases work, not a policy we chose.

• Apple: request through reportaproblem.apple.com.
• Google Play: request from your order history in the Play Store.

If you get stuck with either of them, email us anyway. We can't issue the refund, but we can usually help you get to the right place.

The only fine print

We may decline a refund where an account has been used in violation of our Terms, or where refunds are being requested repeatedly in a pattern that isn't good-faith use. That's it — and it has never been the reason we've said no to anyone.

How to ask

Email support@getbalancedplay.com from the address on your account. A real person reads it, usually the same day.